Help
Get help from a real person.
Questions about a booking or an event? Call or email our support team.
No ticket queue and no chatbot: a person on our team answers.
Booked a room?Manage your reservation
Talk to support
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Allie Plymyer
Customer Support Specialist
Monday to Friday, 9am to 5pm ET
Guides
Step-by-step help for your role.
Each guide walks through one task, with answers to the questions people ask us about it.
Guests and families
Book, change or cancel your room, and see what you pay now and at the hotel.
Event organizers
Share your booking link, track pickup and house your teams and staff.
Hotels
Answer RFPs, sign your contract, work the rooming list and charge the event card.
National sales offices
Review event opportunities, put your chain’s properties forward and follow what happens next.
Your next step
Find your reservation, your events or your RFPs.
Booked a room?
Look up your reservation with your confirmation number and the email you booked with, or use the button in your confirmation email. There you’ll see the cancellation policy. When your booking allows it, you can also update your details, change your dates or cancel. Can’t find the email? Call or email us.
Run events?
Sign in to see your events and how many rooms are booked. New to TEAM Solutions? Book a call with our team.
Work at a hotel?
Sign in to answer RFPs and see your contracts and rooming lists. New to TEAM Solutions? Book a call with our team.
Our track record
- 500 plus events managed
- 1 million plus reservations serviced