Change your dates

When you can change dates

You can change your dates online when all of these are true:

• Your current check-in is still outside your free-cancellation window (72 hours before check-in, unless your hotel's terms set a different window).
• Your new check-in is at least that far away, too.
• The new dates are inside the hotel's stay window for the event. The calendar shows that window, and its last day is the last check-out day.
• Every night you add has a room left. If one is sold out, the change is refused and the dialog names that night.
• At a hotel your team books only through its own link, every night you add is a night your team's rooms are held.
• The change does not shorten your stay below the hotel's minimum stay, if it has one.

What happens to your payment

On most events, what you paid at booking (the first night, its tax and the booking fee) does not depend on how many nights you stay. A date change moves no money online: only your balance at the hotel changes, and the dialog shows the new amount. Nights you keep stay at the rate you booked; a night you add is at the event rate for that night.

Some hotels price each night differently. If your new check-in night has a different rate, your first night and its tax change to that night's rate: a higher rate asks you to pay the difference first, and the new dates apply once you have paid; a lower rate refunds the difference.

On events with prepaid room charges, part of each later night was paid when you booked. A shorter stay refunds the prepaid part for the nights you drop. A longer stay asks you to pay the prepaid part for the added nights first, and the new dates apply once you have paid. The rest of each added night is paid at the hotel.

If you paid your full stay when you booked, a date change settles the whole stay. A longer stay asks you to pay each added night and its lodging tax first, and the new dates apply once you have paid. A shorter stay refunds each night you drop and its tax.