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TEAM Solutions

Change a signed contract

Request an amendment to change room counts, the cancellation window or contract terms. Approved changes go out as an addendum for both signatures.

For hotels
  • Sales
Updated

Step by step

  1. Step 1: Open the executed contract

    Contracts

    Open the signed contract from your active agreements.

  2. Step 2: Click Request an amendment

    Anyone at your hotel can request one on a fully executed contract.

  3. Step 3: Choose what to change

    Pick Contract terms text, Cancellation window or Room allocation, enter what you are suggesting, and give a reason. The reason is required. For Room allocation, pick the first and last night to change only some nights; every night in between gets the number you enter.

  4. Step 4: Submit the request

    Click Submit request. TEAM Solutions reviews it and you are told the outcome. Nothing changes yet.

  5. Step 5: Sign the addendum

    If the change is approved, an addendum is sent for both sides to sign. Watch for the signature email and sign it like your contract.

What you can request

On a fully executed contract, Request an amendment offers three kinds of change:

  • Contract terms text: edit the current terms to show exactly what you want them to say.
  • Cancellation window: the hours before check-in inside which a guest cancellation forfeits the first night.
  • Room allocation: a new number of rooms for one of your contracted room types, on every night or on the nights you pick (a first and a last night).

A request is a suggestion: nothing changes while TEAM Solutions reviews it. If it is approved, the change goes out as an addendum for both sides to sign, and you get an email once the addendum is fully executed and the change is in effect. If it is declined, you get an email with the reason.

Common questions

When do added rooms become bookable?

Once the addendum is fully signed. Until then, guests can only book your current allocation.

Can we lower our room allocation?

Yes, request a lower Room allocation. TEAM Solutions cannot lower any night below the rooms already booked or held for guests on that night, so nobody loses a reservation.

Can we change rooms on only some nights?

Yes. In Room allocation, pick the first and last night, then the number of rooms for each of those nights. The other nights keep their rooms. The addendum lists every night it changes.

My request was declined. What now?

You get an email saying so, with the reason, and the contract stays unchanged. If it needs another look, submit a new request with more detail or contact support.

Can we change the rate?

A rate change is not one of the request types. Contact support to talk it through.

Still stuck?

Call or email our support team.

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